Safe & Responsible Play

Our Commitment

Fresh Horizons Limited, the operator of blackjack-ballroom-casino.ca, is committed to promoting responsible gambling. Gambling should be a form of entertainment, never a way to make money or to solve financial problems. It should be enjoyed only with money that a person can afford to lose.

Gambling is strictly for adults. No one under the minimum legal gambling age in their jurisdiction may gamble or attempt to gamble. Parents and guardians are encouraged to use device-level filtering software to prevent minors from reaching gambling content.

Warning Signs

Gambling can become a problem gradually. The following behaviours may indicate that a person is losing control:

Spending more money or time on gambling than originally intended.
Chasing losses by placing further bets in an attempt to win back money already lost.
Borrowing money, selling possessions or neglecting bills in order to gamble.
Feeling anxious, irritable or restless when trying to reduce or stop gambling.
Hiding gambling activity from family and friends, or lying about it.
Neglecting work, studies or family responsibilities because of gambling.

Anyone who recognises one or more of these signs in themselves or in someone close to them is encouraged to seek support at an early stage.

Self-Ban Options

Voluntary self-exclusion allows a person to stop gambling for a chosen period or indefinitely. Licensed casinos generally offer self-exclusion tools, and national self-exclusion schemes may also be available. Through these, a player can ask to be excluded from gambling services for a fixed period, such as several months or years, or permanently.

Players who wish to self-exclude should contact the licensed casino they use, or the relevant national scheme, and follow the stated procedure. During the exclusion period, players should not attempt to gamble, and should remove gambling applications and block gambling websites on their devices. Conditions for ending an exclusion are set by the operator or scheme concerned, and it is advisable to read them carefully before applying.

Control Options

Licensed casinos commonly make the following tools available to help players stay in control of their gambling:

Deposit limits, which cap the amount a player can add within a chosen period, such as a day, a week or a month.
Loss limits, which restrict the total amount a player can lose within a chosen period.
Time limits, which restrict the total time a player can spend gambling within a chosen period.
Session limits, which end a single period of play after a set length of time.
Reality checks, which are regular on-screen reminders showing how long a player has been playing.

Players are encouraged to set these limits before they start playing and to review them regularly. The tools available, and the rules for changing them, vary between casinos, so players should check the terms of the casino they use.

Help & Assistance

Free and confidential support is available for anyone affected by gambling, whether directly or through someone close to them. Provincial helplines such as ConnexOntario 1-866-531-2600 offer information and guidance.

Anonymous self-help groups, in which people share their experiences and support one another, are also available in many communities. Speaking with a doctor, counsellor or trusted friend can also be a helpful first step.

Contact

Responsible gaming inquiries: [email protected]