Support & Contact

Contact Details

Fresh Horizons Limited operates the website blackjack-ballroom-casino.ca. Questions, concerns and requests relating to the website or to your account may be sent to us using the details below.

Email: [email protected]

Address:

Fresh Horizons Limited
Palm Grove House
PO Box 438
Road Town, Tortola
British Virgin Islands
VG1110

Customer Support

Our customer support team handles enquiries in a courteous, fair and confidential manner. The standards below describe how we deal with the messages we receive.

How to submit an enquiry

Please send your enquiry by email to the address given above. To help us deal with your message efficiently, please include the following:

• your full name and the email address linked to your account;
• a clear description of the matter, including any relevant dates, amounts or transaction details;
• any supporting documents or screenshots that may help us understand your request.

Please do not send your password or full payment card number by email.

Handling of enquiries

• Each enquiry is read and, where necessary, passed to the appropriate department.
• Enquiries are generally dealt with in the order in which they are received.
• We may ask for further information or for proof of identity before we can act on a request relating to an account.
• Personal information supplied to us is used only to deal with your enquiry and is treated in accordance with our privacy policy.

Response times

We aim to acknowledge and answer every enquiry within a reasonable time. Straightforward questions are usually answered more quickly. Matters that require a detailed review, additional checks or information from third parties may take longer. In such cases, we will keep you informed of progress where possible.

Complaints

If you are dissatisfied with a product, service or decision, please tell us by email and state clearly that you wish to make a complaint. Please describe the circumstances and the outcome you are seeking. We will review the matter carefully and send you a written reply setting out our findings.